What Happens if I Run Out of Credits?

Understanding and Managing Your Credits

This guide explains why you might run out of credits and shows you exactly how to fix it.

If a single website uses up its assigned monthly credits, here is what happens and how to fix it:

What Happens: The site switches to Essential Performance Mode, pausing new optimizations. Your other sites will work normally.
How to Fix It: Go to your User Portal and click "Allocate Credits" to give it more from your main account or from your One-Time / Overflow Credits.

This allows you to set specific credit limits for each client. If they need more, they can upgrade, giving you full control over usage.

If your entire account runs out of credits, all your websites are affected.

What Happens: All linked sites switch to Essential Performance Mode, and all new optimizations are paused account-wide.
How to Fix It: You will need to add more credits to your account.

How your site behaves in Essential Performance Mode depends on its setup:

In Live Mode: Optimized files revert to their larger, original versions, which may slow down your site.
In Local Mode: Already optimized images stay as they are, but no new images can be optimized.

Once you add more credits or your plan renews, normal optimization resumes automatically.

Monthly Credits: Come with your plan and refill every month.
One-Time / Overflow Credits: Purchased in packs, these credits are a backup and never expire.

A website always uses its assigned monthly credits first before using any One-Time / Overflow credits.

Real-Time Optimization + CDN: Credits are used when optimizing files (images, scripts) for visitors in real-time.
Media Library Compression: Credits are used to compress images directly in your WordPress Media Library.

If you have any questions, please reach out via the live chat on our website!

Updated on: 07/31/2025

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