Question 1

Getting Technical Support

Accepted Answer

Getting Technical Support

Q: How Does Live Compression Work?

<img src="https://storage.crisp.chat/users/helpdesk/website/49a2bcd521bcc400/group-2118_1m69i0.svg" alt="" /> <h1 id="howdoeslivecompressionwork">How Does Live Compression Work?</h1> Using Live Compression Mode, your images are securely backed up and optimized in the compression cloud, then only the smaller, light-weight images are served to your viewers from our exclusive hybrid CDN network. Live mode automatically optimizes your images and scripts in real-time based on the incoming visitors device, browser, screen resolution, location on page and geo-location to help you get the fastest load times around! It includes adaptive images, WebP conversion, Retina support, lazy loading and more served over a lightning-fast CDN! Live Requests are based on optimized requests processed and served through the multilayer CDN which resets each month. There is no hard cap on bandwidth. The beauty of this is that credits are only used for optimized requests that hit our API, if a user visits multiple pages there’s a good chance some assets are browser cached! We also offer <a href="/en-us/article/how-does-local-compression-work-1glfrkj/">local image compression</a>, and every month your account gets allocations for both :) || You may toggle additional settings as needed such as Image Quality, Adaptive Images, WebP, LazyLoad for improved speed, savings and user experience! <img src="https://storage.crisp.chat/users/helpdesk/website/49a2bcd521bcc400/screen-shot-2020-02-06-at-1029_n2vb04.png" alt="" />

Q: How are Credits Calculated?

<h1 id="howarecreditscalculated">How are Credits Calculated?</h1> Based on your plan, Optimization Credits are allocated to your main account, credits can be used for both real-time optimization and local image compression as follows: **1 Credit **| Live Optimization Request **10 Credits **| Locally Compressed Image/Variation **100 Credits **| Original Image Backed Up in the Cloud | You can assign one-time credits for overflow usage that only gets used if you go over an allocated quota! Real-Time Optimization Request, 1 optimization credit includes everything needed for the compression, optimization, generation of WebP, and delivery of an image from our lightning-fast global CDN for an active visitor on your website – typically in under 50ms per image! There is currently no hard cap on bandwidth, but it is subject to fair use. The beauty of this is that credits are only used for optimized traffic that hits our API, if a user visits multiple pages there’s a good chance certain assets are browser cached! Optimizing a Local Image uses 10 credits per image or variation. You have the option to either back up your images locally (free) or in our cloud for (100 credits per original image) with up to 1 GB of cloud storage included free per website! || We'll give you notifications if you're running low and projections of how many credits are needed for a specific site in the management portal!

Q: How Does Local Compression Work?

<img src="https://storage.crisp.chat/users/helpdesk/website/49a2bcd521bcc400/local-compress_1i4uk52.svg" alt="" /> <h1 id="howdoeslocalcompressionwork">How Does Local Compression Work?</h1> Using Local Compression Mode, your images are optimized either in bulk or individually in the media library. You then may serve them locally from your website or media library, or use a third party CDN/Cloud as normal. In this case, the smaller optimized images are saved on your server and if you were to deactivate the plugin, they'd maintain in that state. | You may locally compress your images, then switch to live mode for the added benefits of our lightning-fast infrastructure and Hybrid CDN - in this case you'd have the optimized images on your server, saving space as well as if you run out of live requests for the month, the locally optimized images will serve!

Q: Do I Need a Membership?

<h1 id="plantypes">Plan Types</h1> Free Plan We offer a generous <a href="https://wpcompress.com/register/">free plan</a> so that you can try before you buy. Monthly Plans If you need more credits, we offer some pretty sweet monthly plans. If you read this, reach out for a bonus ! Lifetime Plans Although these plans are extremely limited and rarely available, you may upgrade to the elusive lifetime plan from any tier :) Enterprise Plans If you need more than 1 TB per month or are interested in a custom plan to fit your needs, please reach out via live chat and we'll be happy to help!

If you're experiencing issues or need additional help, you may reach out to chat support in the bottom right hands side of our website. If a live agent is unavailable, the message will be converted to a support ticket and you'll get a response via email.

If you're having a technical issue or conflict, please leave temporary admin access and details of the issue you're experiencing by filling out this form.

Question 2

How Does Live Compression Work?

Accepted Answer

How Does Live Compression Work?

Using Live Compression Mode, your images are securely backed up and optimized in the compression cloud, then only the smaller, light-weight images are served to your viewers from our exclusive hybrid CDN network.

Live mode automatically optimizes your images and scripts in real-time based on the incoming visitors device, browser, screen resolution, location on page and geo-location to help you get the fastest load times around!

It includes adaptive images, WebP conversion, Retina support, lazy loading and more served over a lightning-fast CDN!

Live Requests are based on optimized requests processed and served through the multilayer CDN which resets each month. There is no hard cap on bandwidth.

The beauty of this is that credits are only used for optimized requests that hit our API, if a user visits multiple pages there’s a good chance some assets are browser cached!

We also offer local image compression, and every month your account gets allocations for both :)

|| You may toggle additional settings as needed such as Image Quality, Adaptive Images, WebP, LazyLoad for improved speed, savings and user experience!

Question 3

How are Credits Calculated?

Accepted Answer

How are Credits Calculated?

Based on your plan, Optimization Credits are allocated to your main account, credits can be used for both real-time optimization and local image compression as follows:

**1 Credit **| Live Optimization Request **10 Credits **| Locally Compressed Image/Variation **100 Credits **| Original Image Backed Up in the Cloud

| You can assign one-time credits for overflow usage that only gets used if you go over an allocated quota!

Real-Time Optimization Request, 1 optimization credit includes everything needed for the compression, optimization, generation of WebP, and delivery of an image from our lightning-fast global CDN for an active visitor on your website – typically in under 50ms per image! There is currently no hard cap on bandwidth, but it is subject to fair use.

The beauty of this is that credits are only used for optimized traffic that hits our API, if a user visits multiple pages there’s a good chance certain assets are browser cached!

Optimizing a Local Image uses 10 credits per image or variation. You have the option to either back up your images locally (free) or in our cloud for (100 credits per original image) with up to 1 GB of cloud storage included free per website!

|| We'll give you notifications if you're running low and projections of how many credits are needed for a specific site in the management portal!

Question 4

How Many Websites Can I Link?

Accepted Answer

How Many Websites Can I Link?

With any account you can link an unlimited number of websites, the only factor you need to account for is how you plan on allocating credits.

Learn more about Credit Systems

Question 5

How Does Local Compression Work?

Accepted Answer

How Does Local Compression Work?

Using Local Compression Mode, your images are optimized either in bulk or individually in the media library. You then may serve them locally from your website or media library, or use a third party CDN/Cloud as normal.

In this case, the smaller optimized images are saved on your server and if you were to deactivate the plugin, they'd maintain in that state.

| You may locally compress your images, then switch to live mode for the added benefits of our lightning-fast infrastructure and Hybrid CDN - in this case you'd have the optimized images on your server, saving space as well as if you run out of live requests for the month, the locally optimized images will serve!

Question 6

Do I Need a Membership?

Accepted Answer

Plan Types

Free Plan We offer a generous free plan so that you can try before you buy.

Monthly Plans If you need more credits, we offer some pretty sweet monthly plans. If you read this, reach out for a bonus !

Lifetime Plans Although these plans are extremely limited and rarely available, you may upgrade to the elusive lifetime plan from any tier :)

Enterprise Plans If you need more than 1 TB per month or are interested in a custom plan to fit your needs, please reach out via live chat and we'll be happy to help!

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