Question 1

How are Credits Calculated?

Accepted Answer

How are Credits Calculated?

Q: How are Credits Calculated?

<h1 id="howarecreditscalculated">How are Credits Calculated?</h1> Based on your plan, Optimization Credits are allocated to your main account, credits can be used for both real-time optimization and local image compression as follows: **1 Credit **| Live Optimization Request **10 Credits **| Locally Compressed Image/Variation Restoring images is always free! | You can assign one-time credits for overflow usage that only gets used if you go over an allocated quota! Real-Time Optimization Request, 1 optimization credit includes everything needed for the compression, optimization, generation of WebP, and delivery of an image from our lightning-fast global CDN for an active visitor on your website – typically in under 50ms per image! There is currently no hard cap on bandwidth, but it is subject to fair use. The beauty of this is that credits are only used for optimized traffic that hits our API, if a user visits multiple pages there’s a good chance certain assets are browser cached! The same system applies for accelerating other assets served via live optimization such as CSS, JavaScript and SVG files. Optimizing a Local Image uses 10 credits per image or variation. You have the option to either back up your images locally (free) or in our cloud with up to 1 GB of cloud storage included free per website! || We'll give you notifications if you're running low and projections of how many credits are needed for a specific site in the management portal!

Based on your plan, Optimization Credits are allocated to your main account, credits can be used for both real-time optimization and local image compression as follows:

**1 Credit **| Live Optimization Request **10 Credits **| Locally Compressed Image/Variation

Restoring images is always free!

| You can assign one-time credits for overflow usage that only gets used if you go over an allocated quota!

Real-Time Optimization Request, 1 optimization credit includes everything needed for the compression, optimization, generation of WebP, and delivery of an image from our lightning-fast global CDN for an active visitor on your website – typically in under 50ms per image! There is currently no hard cap on bandwidth, but it is subject to fair use.

The beauty of this is that credits are only used for optimized traffic that hits our API, if a user visits multiple pages there’s a good chance certain assets are browser cached!

The same system applies for accelerating other assets served via live optimization such as CSS, JavaScript and SVG files.

Optimizing a Local Image uses 10 credits per image or variation. You have the option to either back up your images locally (free) or in our cloud with up to 1 GB of cloud storage included free per website!

|| We'll give you notifications if you're running low and projections of how many credits are needed for a specific site in the management portal!

Question 2

Setting Up a Custom CDN Domain

Accepted Answer

Using a Custom CDN Domain

In live optimization mode, your images and assets will load from *.zapwp.com - which is technically unbranded; however we strongly recommend using your own website's domain for serving images and scripts.

The most common domain we see is cdn.yoursite.com - and it can be set up simply within the plugin under PRO Settings and scrolling to Custom CDN Domain

There you can use any domain you own to serve the optimized images and assets by simply creating a subdomain on the domain you wish to use in your DNS or hosting panel, then adding a new CNAME record pointing to the url specified in the plugin.

After the DNS has propogated (can take up to 48 hours globally) you may enter the full domain into the field and hit save - you may then turn on the feature as desired.

||| Be sure to test loading your site to confirm the domain has properly propogated and is linked.

Troubleshooting

If images are not properly loading, be sure to check if the DNS has fullly propogated ([we typi

Question 3

About The CDN

Accepted Answer

About the CDN

We're proud to run WP Compress across an ultra-premium, hybrid CDN that features multiple layers from top ranked providers such as GoogleCloud, BunnyCDN, Digital Ocean and more!

We currently use over 200+ POPs and are constantly adding more, a list of the main POPs is below:

* Adelaide, AU
* Amman, JO
* Amsterdam, NL
* Antananarivo, MG
* Arica, CL
* Ashburn, US
* Asuncion, PY
* Athens, GR
* Atlanta, US
* Auckland, NZ
* Baghdad, IQ
* Baku, AZ
* Bandar Seri Begawan, BN
* Bangalore, IN
* Bangkok, TH
* Barcelona, ES
* Beirut, LB
* Belgrade, RS
* Bengaluru, IN
* Berlin, DE
* Bogota, CO
* Boston, US
* Brisbane, AU
* Brussels, BE
* Bucharest, RO
* Budapest, HU
* Buenos Aires, AR
* Buffalo, US
* Calgary, CA
* Cape Town, ZA
* Casablanca, MA
* Cebu City, PH
* Charlotte, US
* Chennai, IN
* Chicago, US
* Chișinău, MD
* Chittagong, BD
* Chongqing, CN
* Colombo, LK
* Columbus, US
* Copenhagen, DK
* Cordoba, AR
* Cork, IE
* Curitiba, BR
* Dakar, SN
* Dallas, US
* Dar Es Salaam, TZ
* Denver, US
* Detroit, US
* Dhaka, BD
* Djibouti, DJ
* Doha, QA
* Dongguan, CN
* Dubai, AE
* Dublin, IE
* Durban, ZA
* Düsseldorf, DE
* Edinburgh, GB
* Fortaleza, BR
* Frankfurt, DE
* Geneva, CH
* Gothenburg, SE
* Guangzhou, CN
* Guatemala City, GT
* Hamburg, DE
* Hanoi, VN
* Helsinki, FI
* Ho Chi Minh City, VN
* Hong Kong, HK
* Honolulu, US
* Houston, US
* Hyderabad, IN
* Indianapolis, US
* Islamabad, PK
* Israel, IL

Question 4

Getting Technical Support

Accepted Answer

Getting Technical Support

If you're experiencing issues or need additional help, you may reach out to chat support in the bottom right hands side of our website. If a live agent is unavailable, the message will be converted to a support ticket and you'll get a response via email.

If you're having a technical issue or conflict, please leave temporary admin access and details of the issue you're experiencing by filling out this form.

Question 5

Using WP Compress with Caching Plugins

Accepted Answer

Using WP Compress with Caching Plugins

You should be fine to use both local and live mode for WP Compress with caching plugins! 🎉

We simply recommend not doubling up on settings (lazy loading, css / js minify etc.) but fortunately you can toggle on/off any settings in our portal as needed!

Make sure we're bypassing any firewalls or security plugins so that we can download the images, but other than that you should be all set right out of the box!

| WP Rocket, WPFC, SG Optimizer, w3tc, LiteSpeed and more!

Question 6

Using the Universal Version (Wordpress or Non-WordPress)

Accepted Answer

Using the Universal Version

| No matter if your website is using WordPress, Weebly, SquareSpace or completly custom built, we have you covered with Real-Time Image Optimization.

Step 1

It's as simple as linking your website according to the Quick Start Guide, and selecting the Universal JavaScript option to generate your unique script.

Step 2

Copy the generated code snippet and paste it before the tag on your website.

|| It's simply copy and pasting, no coding or developer required; however if you ever have questions about this, simply reach out via chat support and we'll be happy to help!

Step 3

That's it… once pasted you're all set with real-time image optimization and can remote manage the optimization settings from the [Management Portal](https:/

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