Getting Technical Support
Getting Technical Support
If you're experiencing issues or need additional help, you may reach out to chat support in the bottom right hands side of our website. If a live agent is unavailable, the message will be converted to a support ticket and you'll get a response via email.
If you're having a technical issue or conflict, please leave temporary admin access and details of the issue you're experiencing by filling out this form.PopularUsing WP Compress with Cloudflare
Using WP Compress with Cloudflare
You can use both WP Compress and Cloudflare together! 🎉
We simply recommend not doubling up on settings (with Cloudflare or elsewhere) but you can toggle on/off any settings in our portal.
Make sure hotlinking protection is off so that we can download the images, but other than that you should be all set right out of the box!PopularImages or Scripts Not Loading with Custom Domain (CNAME)
Images or Scripts Not Loading with Custom Domain (CNAME)
I get an error message saying that the server could not prove that it is cdn.mysite.com since the security certificate is from *.zapwp.com
Error Message: NET::ERR_CERT_COMMON_NAME_INVALID
The Solution
The CNAME did not propogate before you linked the account - you can simply reset and re-add it via the plugiSome readersImages Not Showing in Safari
If your site ever looks like this in Safari, don't panic!
It's typically just an issue with WebP images or outdated cache files being served.Some readersWhy are my images not showing as WebP?
We aim for WebP generation and delivery to be automatic; however, in certain situations WebP delivery may have a conflict.
The first step is to right click on the image, hit save and see if the file actually is WebP as with our URL structure, it may appear to be .png by conventional naming, but the extension you see is for the ORIGINAL file via the CDNFew readersImages not showing or showing up blank
Images not showing or showing up blank
Don't worry, we'll make sure you're all set and your images are showing soon!
Typically it's a conflict with another lazy loading option, such as "lazy" coming from a theme, performance, cache plugin or even native wordpress.
If you're facing issues with blank images, please first turn off lazy and adaptive images to see if images return!
It may also mean that your CNAME is not properly set up, please delete the custom CNAME and try again.
IfFew readersWhat does "CNAME Limiter introduced because of free SSL Limits" mean?
When setting up an SSL, our provider, letsencrypt blocks 5 failed attempts in a 7 day span - so we now limit that before it happens to assure you don't get blocked out of our control.
Please see https://letsencrypt.org/docs/rate-limits/ for more information.Few readers
