Getting Technical Support
Getting Technical Support
If you're experiencing issues or need additional help, you may reach out to chat support in the bottom right hands side of our website. If a live agent is unavailable, the message will be converted to a support ticket and you'll get a response via email.
If you're having a technical issue or conflict, please leave temporary admin access and details of the issue you're experiencing by filling out this form.PopularImages or Scripts Not Loading with Custom Domain (CNAME)
Images or Scripts Not Loading with Custom Domain (CNAME)
I get an error message saying that the server could not prove that it is cdn.mysite.com since the security certificate is from *.zapwp.com
Error Message: NET::ERRCERTCOMMONNAMEINVALID
The Solution
The CNAME did not propogate before you linked the account - you can simply reset and re-add it via the plugiPopularUsing WP Compress with Cloudflare
Using WP Compress with Cloudflare
You can use both WP Compress and Cloudflare together! 🎉
We simply recommend not doubling up on settings (with Cloudflare or elsewhere) but you can toggle on/off any settings in our portal.
Make sure hotlinking protection is off so that we can download the images, but other than that you should be all set right out of the box!
If you're having trouble with critical css generation or image optimization, please whitelist the following user agent in CloudflareSome readersImages Not Showing in Safari
If your site ever looks like this in Safari, don't panic!
It's typically just an issue with WebP images or outdated cache files being served.Few readersWhy are my images not showing as WebP?
We aim for WebP generation and delivery to be automatic; however, in certain situations WebP delivery may have a conflict.
The first step is to right click on the image, hit save and see if the file actually is WebP as with our URL structure, it may appear to be .png by conventional naming, but the extension you see is for the ORIGINAL file via the CDNFew readersImages not showing or showing up blank
Images not showing or showing up blank
Don't worry, we'll make sure you're all set and your images are showing soon!
Typically it's a conflict with another lazy loading option, such as "lazy" coming from a theme, performance, cache plugin or even native wordpress.
If you're facing issues with blank images, please first turn off lazy and adaptive images to see if images return!Few readersWhat does "CNAME Limiter introduced because of free SSL Limits" mean?
When setting up an SSL, our provider, letsencrypt blocks 5 failed attempts in a 7 day span - so we now limit that before it happens to assure you don't get blocked out of our control.
Please see https://letsencrypt.org/docs/rate-limits/ for more information.Few readersHow to Exclude JavaScript from Delay JS
How to Exclude From Delay JS
You may want to exclude a file from Delay JS if you're site is facing display issues, UX interactivity problems or console errors that you'd like to resolve.
While more advanced, a great first step is to check the console log and exclude the file(s) that are notated
To find the exclude options, follow this guide or simply click the gear next to DelayJS!
(https://storage.crisp.chat/users/heFew readersHow can I exclude an image, asset or script?
How can I exclude an image, asset or script?
To exclude an image, asset or other file type from the CDN, delay JS, critical CSS or any other applicable setting, simply go into your plugin settings panel or portal and click the tab of what you'd like to exclude:
In this example, we'll pick CDN Delivery - from there, click the GEAR ICON
(https://storage.crisp.chat/users/hFew readersUsing the CDN with Hide My WP Ghost
Using the CDN with Hide My WP Ghost
Hide My WP Ghost can change the default paths, so for compatibility you'd need to treat it as it's an external or different URL for the plugin to find your CDN assets!Few readersWhitelisting with CleanTalk
Then search WPCompress and make sure you hit WHITELIST
Alternatively you can whitelist:Few readers
